Eron International is the main provider of expert services to the financial and technological industry, serving worldwide brands whilst re-defining the Fintech sector. We are an extensive an capable company, recognized for the differential value we bring to empower our clients and their customers.

We are looking for a Platform Account Manager to join our company.

The right candidate must be technically talented, hands-on, and have great interpersonal skills. If you like to work in a fast-paced environment, and full of challenges this is the place for you!

What you will be doing

• Be responsible for the daily request made by our top merchants
• Have monthly calls with clients to review performance and address their needs
• Find out which are the suitable payment solutions and flows for each type of merchants
• Prepare reports on account status per merchant
• Work closely with sales team to identify growth opportunities
• Assist merchants with challenging requests / issues as needed
• Analyses performance: NOC type of alerts for underperforming and overperforming APMs
• Detect growth opportunities / patterns on each different country we operate in & implement across merchants

Requirements:

• Proven working experience in Account Management, Sales or Operations
• Bachelor’s degree preferably
• Excel skills - intermediate
• High attention to detail and excellent analytical skills
• Ability to juggle multiple projects at a time
• Proactive, teamwork, and service oriented attitude
• Ability to work under pressure
• The ideal candidate is fluent in English and Spanish, has excellent communication skills, and has a strong customer orientation (Portuguese is a plus)
• Demonstrable ability to communicate and influence key stakeholders of an organisation including executives and C-level
• Experience working within the payments industry is a plus
• Knowledge with tools such as Looker, Confluence, Jira, Zendesk, Figma, Hubspot and MS Office

What we offer:

• A global environment with teammates living around the world
• Opportunities in a fast-paced growing company
• Flexible time

At Eron International, everything starts with our values

#Be Direct: we are direct and genuine in all situations
#Be Owner: we treat the issues as true owners being accountable for the results
#Be Curious: we always ask ourselves what we can do better without settling with the status quo
#Be Hero Leader: lead by example, inspire and influence beyond formal roles. There are no borders between areas or roles to generate impact.
#Take risks: we take controlled risks with courage and without fear of being paralyzed by error