Eron International is the main provider of expert services to the financial and technological industry, serving worldwide brands whilst re-defining the Fintech sector. We are an extensive an capable company, recognized for the differential value we bring to empower our clients and their customers.

We are looking for a Technical Account Manager to join our company.

The right candidate must be technically talented, hands-on, and have great interpersonal skills. If you like to work in a fast-paced environment, and full of challenges this is the place for you!

What you will be doing

• Acquire in-depth product and technical knowledge to deliver top-notch support to clients.
• Act as the main technical point of contact for merchants, guiding them through the integration process and ensuring their systems are properly set up to communicate with ours. This includes assisting with APIs and providing the necessary technical documentation.
• Monitor and optimize the system's performance during the first month of integration, addressing issues and improving the conversion rate.
• Update and maintain technical documentation, ensuring merchants have all the information needed to use our products effectively.
• Collaborate with product development teams to customize solutions for specific customers when needed.
• Build and maintain strong, long-lasting relationships with customers, supporting their technical needs throughout their journey with us.
• Measure and optimize system performance, proactively addressing customer needs and driving innovation to improve our services.

Requirements:

• Bachelor’s degree in engineering, computer science, or related fields.
• Proficiency in SQL, programming (ability to read and understand OOP code to comprehend system behaviors), REST APIs, and Business Intelligence tools.
• Experience with New Relic or Linux is a plus, along with a background in working with customers from a technical perspective, delivering solutions focused on client needs.
• Excellent interpersonal and communication skills to build effective relationships with customers.
• Strong analytical and technical skills, with a proactive and detail-oriented mindset.
• Ability to think and act quickly, addressing issues efficiently and adapting to changes

What we offer:

• A global environment with teammates living around the world
• Opportunities in a fast-paced growing company
• Flexible time

At Eron International, everything starts with our values

#Be Direct: we are direct and genuine in all situations
#Be Owner: we treat the issues as true owners being accountable for the results
#Be Curious: we always ask ourselves what we can do better without settling with the status quo
#Be Hero Leader: lead by example, inspire and influence beyond formal roles. There are no borders between areas or roles to generate impact.
#Take risks: we take controlled risks with courage and without fear of being paralyzed by error